Shipping policy

Here’s how to plan for your order, from processing to delivery.

Where we deliver

We deliver to the United States and Canada. Checkout shows the destinations, delivery options and shipping charges available for your order before you pay. The options shown there govern the order you place.

Orders are fulfilled through our shipping partners.

Processing and transit

Orders normally dispatch within 1-3 business days. Estimated delivery after dispatch, by product:

  • Halcyon Comb: 5-8 business days to the United States, 6-10 business days to Canada.
  • Aegis Pro Nail Grinder: 5-8 business days to the United States, 7-12 business days to Canada.
  • Nuzzle Glove: 5-8 business days to the United States, 6-10 business days to Canada.
  • Halo Trimmer: 7-11 business days to the United States, 6-10 business days to Canada.
  • Halo Replacement Blade: 7-11 business days to the United States, 9-12 business days to Canada.

If your order includes more than one product, they may ship separately and arrive on different days.

Processing and transit are separate stages. Delivery estimates are not guaranteed arrival dates.

Canadian orders may be subject to import duties or taxes charged by the carrier or customs on delivery.

Delays

We will contact you with revised timing and your cancellation and refund options when we cannot ship within the promised period. Where the law requires your consent to a delay, we will obtain it or refund the unshipped order as required.

Address changes

Check your delivery address before ordering. Contact us promptly about corrections. An address change may no longer be possible after dispatch.

Missing or damaged deliveries

Contact us with your order details about an order that has not arrived or has arrived damaged. We will investigate and arrange the remedy required by law.

These delivery estimates do not remove your rights regarding late, lost or damaged goods. Our Returns and refunds policy explains cancellation, return and faulty-goods rights.

Contact

Email support@trimvoro.com or use the contact form. Include your order number or other details that identify your purchase.