Refund policy

Start with your order details

For a return, cancellation or problem with an order, email support@trimvoro.com or use our contact form. Include your order number or other details that identify the purchase.

For the return address, email us at support@trimvoro.com before sending anything. We reply within 48 hours with the address and packing instructions. Our business address is not the confirmed return address. Our approval is not required to exercise a legal right to cancel.

Our 30-day money-back guarantee

Our 30-day money-back guarantee covers the Halcyon Comb, the Halo Trimmer, the Aegis Pro Nail Grinder and the Nuzzle Glove. It does not cover replacement blades, replacement grinding wheels or a Nuzzle Glove received as a free gift. Contact us within 30 days of delivery when the product is not right for your dog and request a full refund. The guarantee applies to orders delivered to our supported shipping destinations. Return shipping for the 30-day guarantee is free.

Email us and we will reply within 48 hours with the next steps. In some cases, you can keep the product and still receive your money back.

Refunds go to the original payment method. We will confirm when a refund has been issued.

The guarantor is Barbara Hudoklin, trading as Trimvoro, Ljubljanska cesta 16, 3000 Celje, Slovenia. This guarantee is additional to your legal cancellation and faulty-goods rights. It does not replace or shorten them.

EU cancellation rights where applicable

When EU consumer cancellation rights apply to your order, you may cancel without giving a reason within 14 days after you, or a person you nominate other than the carrier, receives the goods. For one order delivered in separate parts, the period starts when the last item is received.

Send a clear cancellation statement using our contact details before that deadline. You may use the optional form on the following page. Return the goods within 14 days after telling us you are cancelling.

For cancellation of an entire order, we refund the payments received, including the least expensive standard delivery charge we offered. An additional delivery-upgrade charge is not refundable under this cancellation right.

We refund within 14 days after receiving the cancellation notice. We may wait until we receive the goods or evidence that you sent them back, whichever comes first. We use the original payment method unless you agree otherwise, without a refund fee.

Faulty, damaged or incorrect goods

Contact us about an item that is faulty, arrives damaged or does not match your order. A photo can help explain the problem, but your legal rights do not depend on providing a photo or retaining the original packaging.

We pay necessary return costs for faulty, damaged or incorrect goods where required by law.

Where EU consumer law applies, goods have a legal guarantee of conformity of at least two years from delivery. Depending on the circumstances, the remedies may include repair or replacement at no cost, or a price reduction or refund. Additional rights under applicable national law remain available.

The 30-day money-back guarantee does not limit claims for faulty goods.

Optional cancellation form

Use this form to notify us that you are cancelling. It is not a return label. The address below receives notices and is not the confirmed destination for returned goods.

To: Barbara Hudoklin, trading as Trimvoro, Ljubljanska cesta 16, 3000 Celje, Slovenia

I/we give notice that I/we withdraw from the contract for the following goods: __________

Ordered on / received on: __________

Name of consumer(s): __________

Address of consumer(s): __________

Signature of consumer(s), only when sent on paper: __________

Date: __________